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Appointment Reminder SMS Template

The appointment reminder SMS is a simple and effective transactional message to reduce no-shows. Include date, time, location, and a secure link to reschedule. Sending 24 hours before and 1 hour before usually works best.

Transactional
BemEstarClinic

Hi {{name}}, reminder: your appointment is tomorrow ({{data}}) at {{hora}} at {{endereco}}. Need to reschedule? Visit: {{link}}

Tips for this template

  • Send 24 hours before and, if possible, 1 hour before the appointment.
  • Include date, time, address, and professional name.
  • Offer a secure and easy link to reschedule or cancel.
  • Keep the message short and objective.

Use cases

Medical clinics

Reduce no-shows and optimize doctors schedules.

Dentists

Remind patients of follow-ups and scheduled procedures.

Beauty and wellness

Confirm times for procedures and evaluations.

Frequently asked questions

Do I need opt-in for appointment reminders?

Generally no, as it is transactional communication. Always comply with LGPD and offer opt-out for non-essential messages.

Can I include health data in the SMS?

No. Use SMS only for reminders and send sensitive data through a secure portal.

What is the average no-show reduction?

Clinics report 35% to 45% reduction in no-shows when using SMS reminders.

How much does it cost?

From R$0.075 per SMS.

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