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Order Confirmation SMS Template

The order confirmation SMS reassures the customer and reduces post-purchase questions. Include the order number, a brief summary, and if possible a link to track delivery.

Transactional
YourStore

Hi {{name}}, your order {{numeroPedido}} is confirmed! Track delivery here: {{link}}. Thanks for choosing us.

Tips for this template

  • Thank the customer and confirm the order with a number.
  • Include a tracking link or follow-up page.
  • Keep the tone friendly and aligned with the brand.
  • Avoid cluttering the message with too much information.

Use cases

E-commerce

Confirm orders and reduce "where is my order" tickets.

Marketplace

Sellers notify buyers about approved orders.

Food delivery

Confirm orders and inform estimated delivery time.

Frequently asked questions

When should I send the confirmation?

Immediately after payment confirmation. The faster, the greater the customer trust.

Should I include a tracking link?

We recommend it. Use shorteners to save characters and track clicks.

Can I use the store number as sender?

Yes, configure an alphanumeric sender ID of up to 11 characters.

How much does it cost?

From R$0.075 per SMS.

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